The Senator representing Delta South Senatorial District at the National Assembly, Senator Thomas Joel- Onowakpo has lamented the shabby services of Globacom network to subscribers in the country.
The Senator in his verified Facebook page urged Nigerians to come up with their various experiences with Glo.
He made this call after his Mobile Glo line was disconnected over an alleged debt of over N13,000 he owed the company that led to the disconnection of his Mobile line.
Narrating his ordeal to his constituents, he said,
Dear constituents,
I bring you my personal experience with Network Operators in Nigeria with particular reference to GLO Network. I intend to carry out investigation on any abuse by these network operators and expose sharp practices if any suffered by unsuspecting network users.
Read through my experience and if you have been a victim one way or the other, kindly reach out.
Thank you so very much.
I discovered my glo line stopped working when I tried using it. I was asked to call customer services. Before the call, I decided to check my balance to be sure I haven’t exhausted my available credit. Luckily, I still had a balance of N90,835.26K. With this information, I called customer service at 10.22pm. Adebola spoke with me. Her explanation was that I was owing N13,900.00 hence the line was disconnected and for me to use this line, I need to pay the N13, 900.00.
This explanation sounds funny, so I told her it doesn’t make sense to me. If I have N90,835.26K with you already, there was no reason to disconnect me because, you would have just deducted what I am owing from my existing balance. After much discussion, I requested that the matter be escalated, which she did, and I spoke to Bukola, who also insisted the procedure in glo is that irrespective of what amount I have with glo, the N13,900.00 must be paid before the line can be available to me. I requested that this matter be escalated to higher authority but she affirmed that she is the highest authority and no other person is available.
I have decided to put this up because, this mathematics is not making sense to me. I am also wondering, that many Nigerians may be going through this mathematics in the hands of this network operators.
Following all due process, I intend to formally raise this issue with the relevant committees in the Senate for thorough investigation.
Every Nigerians who have been shortchanged one way or the other by network operators should speak up by reaching out to me.
Once again, the time of the call was 10.22pm – 10.51pm on 13th October 2025. I intend to request for the official transcript of this conversation.
Thank you.
